- Designing the Next-Generation Patient Digital Experience for Market-Leading Regional Radiology Center
Designing the Next-Generation Patient Digital Experience for Market-Leading Regional Radiology Center
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mai 24, 2024
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A market-leading regional radiology center, renowned for its best-in-class patient experience, engaged FTI Consulting to design the next-generation patient experience to ensure they remain a top industry leader in the future.
Our Impact
- FTI Consulting designed a technology and transformation strategy for the client to rally all executives behind the transformation.
- Our experts designed a next-generation digital experience for the clients’ patients that enables our client to remain best-in-class.
- The team developed the target-state technology capability and assessed gaps to create an inventory of initiatives, which provided the client with a holistic transformation roadmap.
- FTI Consulting assessed 31 dimensions of the client’s technology estate and made recommendations for the team and operating model to sustain the target-state experience.
Our Role
- FTI Consulting designed the future state focused on the customer journey by removing inefficiencies and designing with modern digital technologies, such as online scheduling, AI-based image analysis and a unified communication platform.
- FTI Consulting performed an in-depth assessment of the client’s technology landscape and teams in light of the demands of the digital patient experience.
- Our experts designed a target-state technology and team structure, as well as a new operating model to enable efficient delivery of the target-state experience.
- FTI Consulting developed a set of initiatives and a prioritized roadmap for technology implementation. We also trained in-house talent with the skills needed to execute and maintain the technology estate.
Related Information
Date
mai 24, 2024