- Unifying Business Processes Through a Standardized Field Platform
Unifying Business Processes Through a Standardized Field Platform
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mai 20, 2024
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An industry-leading retail services provider with more than $4 billion in revenue sought FTI Consulting’s help in developing a unified field platform to drive standardization and efficiencies of business processes across the various business units.
Our Impact
- FTI Consulting recommended a robust go-forward strategy to rationalize multiple field platforms while optimizing cost, risk, scalability and speed-to-market.
- Our team reduced operational inefficiencies and drove standardization across the business units.
- Additionally, FTI Consulting provided significant cost savings in operating expenses and recurring capital investments, presenting an opportunity to strategically reinvest, improve the client’s value proposition and monetize intellectual property.
Our Role
- FTI Consulting was retained by the client’s interim chief information officer to explore strategic options to unify field platforms and recommend an implementation strategy.
- Our experts researched top industry solutions to reconcile client requirements and performed cost-benefit analysis and high-level gap analysis of the multiple implementation strategies.
- Over the course of multiple phases, FTI Consulting executed a comprehensive vendor selection process and developed a target operating model, financial model, go-forward strategy and roadmap.
- Subsequently, our team designed a project management office (“PMO”) organization to lead and govern the recommended unified platform strategy.
Related Information
Published
mai 20, 2024
Key Contacts
Managing Director