About Rachel
Rachel Hall has more than 25 years of experience in healthcare transformations, digital strategy and customer experience within the healthcare industry. Ms. Hall is recognized for her ability to bring innovation and insightful solutions to market to help improve wellness and reduce costs. Her approach includes delivery solutions, such as strategy definition, roadmaps, financial modeling, product management and human-centered design.
Ms. Hall has broad exposure across the healthcare provider and payer industries, including nonprofit, private and public companies. She has extensive capabilities in navigating clients through care management and virtual care innovation, transformation enablement, data insights and artificial intelligence (“AI”) analytics, consumer experience and organizational change management.
Ms. Hall has led some of the industry’s most complex transformations and has provided subject matter expertise for a variety of strategic engagements, including the establishment of virtual care partnerships and consortiums, new product definition and development, operational performance improvement, business strategy and planning and organizational change management. She has helped clients achieve near-term and long-term meaningful results.
Prior to joining FTI Consulting, Ms. Hall was a principal in the healthcare consulting practice of a Big Four consulting firm, where she led the digital health practice in the United States and the smart health experience solution globally. Ms. Hall has assisted clients and diverse internal teams in defining and achieving their strategic performance goals, establishing new care models, innovating digital capabilities and applying human-centered design. Additionally, she has experience innovating AI and machine learning (“ML”) capabilities, achieving complex transformation planning and management and defining go-to-market approaches for her clients.
Ms. Hall earned her M.B.A. with an emphasis in management and decision sciences from St. Louis University and her B.S.Ed. with a dual emphasis in elementary and early childhood education from the University of Missouri, Columbia.
Relevant Experience:
- Led an enterprise-wide insights data platform and cloud migration for a major not-for-profit health system; this transformational program was focused on enabling the health system to achieve its consumer value and growth objectives
- Led a strategic end-to-end virtual care capabilities definition for all levels of care at a regional health system; this system created a new business model and formed a national consortium to bring this concept to market
- Led telehealth innovation and scale during the COVID-19 crisis and recovery; this program focused on scaling and adding remote care capabilities and clinical guidelines for delivery programs, such as hospital for home, remote patient monitoring and virtual visits
Awards & Recognition:
- Luminary Award, Healthcare Businesswomen’s Association (“HBA”) (2021)
- Most Powerful Women in Health IT, Health Data Management (2017-2018)
- Pros to Know, Supply & Demand Chain Executive (2014)
Education
B.S.Ed., Elementary and Early Childhood Education, University of Missouri, Columbia
M.B.A., Management and Decision Sciences, St. Louis University
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Contact
T: +1 303 885 1595
rachel.hall@fticonsulting.com -
Office
999 17th Street, Suite 700
Denver, CO 80202
United States
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Expertise
Artificial Intelligence
Business Transformation
Digital Strategy
Change Management
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Industries