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Cyberattack Crisis Management at an Iconic French Brand
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July 01, 2024
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When a flagship French group suffered a major cyberattack, FTI Consulting responded by mitigating and managing internal and external reputational risks, playing an active role in rebuilding the client’s information system, recovering data and providing strategic and operational support to the management team throughout the crisis.
Our Impact
- The client’s encrypted data was recovered.
- The company was able to proactively communicate with stakeholders and sustain confidence despite the cyberattack.
- Data published by the group of attackers was recovered and analyzed to provide the necessary elements to the lawyers for specific declarations and legal steps.
- The entire information system was rebuilt following FTI Consulting’s guidance on structuring the work involved.
Our Role
- FTI Consulting worked with the company's senior management to structure their approach to crisis management and provide round-the clock support in managing events.
- Multidisciplinary FTI Consulting teams deployed a proactive communications strategy throughout the crisis to maintain stakeholder confidence despite the cyberattack, aided the continuation of business under the best possible conditions and preserved the reputation of the group and its interests over the long term.
- Multidisciplinary FTI Consulting teams deployed a proactive communications strategy throughout the crisis to maintain stakeholder confidence despite the cyberattack, aided the continuation of business under the best possible conditions and preserved the reputation of the group and its interests over the long term.
- FTI Consulting provided support to the client’s teams in France and in the main countries, helping them recover and decrypt the data, prioritize the rebuilding of the information system and integrate a layer of cybersecurity that was essential for a successful restart.
- FTI Consulting carried out a full assessment of the company's cyber maturity before proposing a short- and medium-term roadmap, covering both business IT and industrial systems.
Published
July 01, 2024
Key Contacts
Senior Managing Director, Head of France Cybersecurity
Senior Managing Director, Head of France Strategic Communication