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Transforming a Storied Auction House into a Digital-First Organization
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June 20, 2024
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FTI Consulting helped a more than $1 billion global auction house develop its digital transformation strategy and implement a new enterprise digital architecture across the organization.
Our Impact
- FTI Consulting assisted the client in becoming a digital-first and agile organization.
- We implemented digital capabilities for the client to host real-time online auction sales, billing and closed-loop marketing.
- Our experts developed and deployed their new online user experience, allowing the company to reach clients globally across 23 countries and six languages.
Our Role
- FTI Consulting completed a competitive assessment of the client’s digital maturity, market needs, capabilities and gaps, in addition to creating a forward-looking strategic blueprint.
- Our experts oversaw the client’s organizational transformation, including establishing digital departments globally with unified workflows and marketing processes.
- We enhanced technical capabilities by implementing a new customer relationship management platform for digital auctions and e-commerce, as well as a modern content management system and integrated settlement systems.
- FTI Consulting designed and oversaw the development of the company’s new multilayered website, serving as a marketing vehicle for upcoming auctions in addition to supporting members’ transaction history, settlements process and special membership events and offers. We also developed the company’s digital auction and settlement technical architecture.
Related Information
Published
June 20, 2024
Key Contacts
Senior Managing Director